FAQs
Commonly asked questions
General Services
Q: What services do you offer?
A: We offer professional sewing and alterations services, including clothing alterations, custom tailoring, and repairs. Additionally, we provide tuition in sewing, knitting, and crochet, and we sell fabrics and various haberdashery items.
Alterations & Tailoring
Q: How do I book an appointment for alterations?
A: You can book an appointment by sending using our online contact form service, emailing us on mdesign31561@yahoo.co.uk or calling us on 01242321264. Walk-ins are welcome, but appointments ensure availability and priority service.
Q: What types of garments do you work on?
A: We work on a wide variety of garments, including dresses, suits, trousers, skirts, jackets, and occasion wear. If you have a specific item, feel free to reach out, and we’ll confirm if it’s something we can help with.
Q: How long do alterations take?
A: Alteration times depend on the type and complexity of the work. Simple alterations can take as little as a few days, while more intricate adjustments may take longer. We’ll provide an estimated completion date when you bring your item in.
Q: Do you offer emergency or same-day alterations?
A: Yes, sometimes we can offer rush services for specific alterations when possible. Please call ahead to confirm availability. These will have an express fee attached.
Q: What if I’m not sure what alterations I need?
A: We’re happy to consult with you during your fitting to discuss options and recommend alterations that will best meet your needs.
Curtains
1. Do you make custom curtains?
Yes, we offer custom-made curtains tailored to your specifications, including fabric selection, style, and measurements. Simply provide your requirements, and we’ll help bring your vision to life.
2. What type of fabric should I choose for my curtains?
The fabric choice depends on your style, room lighting, and privacy needs. We offer a wide range of fabrics, including cotton, linen, velvet, and blackout options. We can guide you on the best choice for each room’s purpose.
3. Do you provide fabric samples?
Yes, we have fabric samples available for you to see and feel in person. You can visit us to check out our collection or request specific samples.
4. How do I measure my windows for new curtains?
We can guide you through the measuring process, or we offer a professional measuring service for precise results. Accurate measurements are essential for well-fitted curtains.
5. Can you alter my existing curtains?
Absolutely! We can alter curtains to adjust their length, width, or lining, or even turn them into a different style if needed. Bring them in, and we’ll discuss the best options.
6. What kinds of alterations do you offer?
We provide a range of curtain alterations, including:
Hemming or shortening
Adding or changing lining
Adjusting pleats or gathers
Resizing to fit different window dimensions
7. How long does it take to make or alter curtains?
Curtain creation or alterations typically take about 1-3 weeks, depending on the complexity and fabric availability. It could take longer in busy times. We’ll give you an estimated time once we understand your requirements.
8. Do you provide installation services?
Yes, we can arrange for installation services to ensure your curtains are properly fitted and hung. Ask us about this option when you place your order.
9. Can I bring my own fabric for curtain making or alterations?
Yes, you are welcome to bring your own fabric. We will check to ensure it is suitable for your desired style and the dimensions required.
10. What is the cost of curtain alterations?
The cost varies based on the type of alteration, fabric, and style. We offer a free initial consultation to provide an estimate based on your needs.
11. Do you offer any guarantees on custom curtains or alterations?
Yes, we take pride in our quality workmanship. If there are any issues with the craftsmanship, we are happy to address them within a specific period after the project’s completion.
Tuition in Sewing, Knitting, and Crochet
Q: What types of classes do you offer?
A: We offer classes for beginners, intermediates, and advanced students in sewing, knitting, and crochet. Classes can be one-on-one or in small groups to ensure personalized guidance.
Q: How do I sign up for a class?
A: You can sign up by clicking on this link https://www.madonsewing.co.uk/collections/sewing-classes-courses-and-workshops-in-cheltenham-uk. Please contact us if you need help choosing the right level or have specific interests.
Q: Do you provide materials for the classes?
A: Materials are only provided for some classes. You can buy any materials, accessories and tools in our shop if you need to. For some classes you will need to buy the fabric there. We’ll let you know exactly what’s needed when you sign up.
Q: Can I book private tuition sessions?
A: Yes, we offer private sessions tailored to your needs and skill level. Contact us for availability and pricing.
Fabrics and Haberdashery
Q: What types of fabrics do you sell?
A: We stock a wide variety of fabrics, including cotton, linen, wool, and specialty fabrics. Visit our shop to see our full selection.
Q: Do you sell sewing notions and tools?
A: Yes, we carry a range of haberdashery items, including needles, threads, buttons, zippers, scissors, and more.
Q: Can I place an order for specific fabrics or items?
A: If there’s something specific you’re looking for, let us know! We may be able to order it for you or suggest similar items in stock.
Payment and Policies
Q: What payment methods do you accept?
A: We accept cash, credit/debit cards, and mobile payments. For tuition classes, payment may be required upfront to secure your spot.
Q: Do you offer refunds on custom work or classes?
A: Refunds are generally not available for custom work, as each item is tailored specifically for you. For classes, cancellations made 24 hours in advance may be eligible for a reschedule. Please refer to our full cancellation policy.
Q: How do I contact you if I have more questions?
A: You can reach us at https://www.madonsewing.co.uk/pages/contact-us We’re here to help with any inquiries!